Legal Name / 販売業者の名称
"Joy Of Learning"
Full registration information will be disclosed without delay upon request / 請求により遅滞なく開示いたします
Address / 所在地
Japan, Tokyo
Full postal address will be disclosed without delay upon request / 請求により遅滞なく開示いたします
Contact Information / 連絡先
Email / 電子メール:
Phone / 電話番号:
Phone number will be disclosed without delay upon request
請求により遅滞なく開示いたします
Support Hours / サポート時間:
Monday - Friday: 10:00 AM - 6:00 PM (JST)
月曜日～金曜日: 10:00 - 18:00（土日祝日を除く）
Head of Operations / 運営責任者
Representative: Lada Krys
Full information will be disclosed without delay upon request / 請求により遅滞なく開示いたします
Price / 販売価格
Prices are listed on each product/service page and include consumption tax (消費税込み).
- Courses: Price listed on each course page
- Tours: Price listed on each tour page
- Art Events: Price listed on each event page
各商品ページに記載された価格（税込）
Additional Fees / 商品代金以外の必要料金
- Payment processing fees: Charged by payment service provider depending on the selected payment method
- Physical materials shipping: If applicable, cost will be shown during checkout
- International transfers: Bank fees may be charged by sender's bank
決済手数料、送料（該当する場合）、銀行振込手数料など
Accepted Payment Methods / お支払方法
- Credit cards (Visa, Mastercard, American Express, JCB)
- Debit cards
- PayPal
- Bank transfer (by arrangement)
クレジットカード（Visa、Mastercard、American Express、JCB）、デビットカード、PayPal、銀行振込
Payment Period / お支払時期
- Card payment: Processed immediately upon order confirmation
- PayPal: Processed immediately upon order confirmation
- Bank transfer: Within 3 business days from order date
クレジットカード決済は即時処理、PayPalは即時処理、銀行振込は注文日から3営業日以内
Delivery Times / 商品の引渡時期
- Online courses: Access provided immediately after payment confirmation
- Tours and events: Booking confirmation sent within 1-2 business days. Event held on specified date
- Digital materials: Available for download immediately after payment
- Physical goods (if applicable): Shipped within 3-5 business days, delivery within 7-14 days depending on location
オンラインコース：決済確認後すぐ / ツアー・イベント：指定日に実施 / デジタル商品：決済後すぐダウンロード可能
Exchanges & Returns Policy / 返品・交換について
Customer-Initiated Returns & Exchanges / お客様都合による返品・交換
Art Events (art meetings, exhibitions):
| Time Before Event | Refund |
|---|---|
| More than 7 days | 100% of price |
| 3 to 6 days | 50% of price |
| 1-2 days | 50% to site balance* |
Offline Workshops & Lectures:
| Time Before Event | Refund |
|---|---|
| More than 7 days | 100% of price |
| 7 days or less | No refund |
Workshops and lectures require material preparation, so cancellation less than a week in advance is not possible.
Tours & Excursions:
| Time Before Start | Refund |
|---|---|
| More than 14 days | 100% of price |
| 10-14 days | 75% of price |
| 5-9 days | 50% of price |
| 4 days or less | 25% to site balance* |
Offline Courses:
| Time Before Start | Refund |
|---|---|
| More than 14 days | 100% of price |
| 10-14 days | 75% of price |
| 5-9 days | 50% of price |
| 4 days or less | 25% to site balance* |
Online & Recorded Courses:
No refund available
After purchase, permanent access to course video materials is provided. Refunds for online and recorded courses are not possible.
* Funds are credited to internal balance and can be used for other events within 12 months
Refund Methods (your choice):
- To card: Refund to the card used for payment (timeframe: 3-5 business days). A 3.6% payment system commission is deducted from the refund amount (this fee is non-refundable by the payment processor)
- To site balance: Instant credit to internal balance in full without any commission, available for other services within 12 months
💡 Example calculation: For a 100% refund of ¥10,000 payment to card: ¥10,000 − ¥360 (3.6% commission) = ¥9,640 refunded. For balance refund: ¥10,000 (no commission deducted).
Unpaid Registrations:
- Free events can be cancelled anytime before the start
- If you don't pay for a paid event within 24 hours, registration is automatically cancelled
After Service Starts:
- No refunds for events that have already occurred or courses that have been started
- In exceptional cases (illness, force majeure), rescheduling to another date may be possible by arrangement with administration
No-Show Policy:
If you fail to attend a scheduled event without prior notice or cancellation, no refund will be provided. Please ensure you cancel according to the refund policy timeframes above if you cannot attend.
Digital Materials:
After access is granted or download is completed, refunds are not possible according to digital content sales legislation.
How to Cancel Registration:
- Through your account on "My Events" page ("Cancel" button)
- By email to info@artillect.jp
- Through contact form
Returns for Defective Products/Services / 不良品・サービス不備の場合の返品・交換
If you discover a defect, error, or unavailability of paid content/service:
- Immediately contact our support team at info@artillect.jp
- We will fix the issue, provide a replacement, or issue a full refund — your choice
- All costs related to resolving defects are borne by the company
- Claim period: within 7 days of discovering the defect
Quality Guarantee:
We guarantee that all our courses, tours, and materials match their stated descriptions. If not, you are entitled to a full refund without any fees.
Important Notes / 重要事項
- This information complies with requirements of Japan's Act on Specified Commercial Transactions (特定商取引法)
- We are committed to ensuring transparency of all commercial transactions and protecting consumer rights
- All prices are listed in Japanese Yen (¥) and include applicable taxes
- For sole proprietors, information marked as "available upon request" will be disclosed without delay when requested
Questions? / ご質問がありますか？
If you have questions about this information or would like additional details, please contact us:
📧 Email: info@artillect.jp
💬 Contact form: Contact Us
ご不明な点がございましたら、お気軽にお問い合わせください。